Shipping & Delivery

When will my order ship?

Our products usually ship within 5-7 business days (business days do not include weekends or holidays) for domestic orders. For international orders, 10-21 business days. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

**Please note, shipping times are subject to change due to card validation. Shopstyr reserves the right to delay shipment or cancel any order suspected of fraud or unauthorized activity.

 

Processing time after placing an order.

For all orders, please allow 1-2 business days to process your orders. Please allow additional time for processing, shipping and delivery of your order during peak seasons. 

 

My packaging says delivered, but I didn't receive it.

Sometimes the postal service tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

 

The postal service says my package is undeliverable. What happens now?

Oh no! If your package is determined to be undeliverable by the postal service, it will be returned to us. Once we physically receive your package and confirm that it was undeliverable, we will issue a full refund for your order. You will be notified when this happens! Unfortunately, we are unable to reship orders that are returned to us.

 

I successfully placed my order but, the status shows as "unfulfilled" on my account.

No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!

 

How do I track the delivery of my order?

Yay, you are so close to receiving your order! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.

If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

 

Do you offer overnight delivery?

We do not currently offer overnight shipping. We apologize for the inconvenience!

  

Delivery and Return delays.

We do our very best to process and ship your order as quickly as possible, however once your order is transferred to the postal service, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by the postal service and returned to us. Unfortunately, we can only view the same information that you can via your order’s tracking number.

Please allow our full shipping times to pass before reaching out to our Customer Care team!

  • For domestic orders, shipping takes up to 7 business days.
  • For international orders, shipping takes up to 21 business days.

If your order is traveling beyond these time frames, please contact our Customer Care team by clicking HERE with your order number and tracking information so that we may assist you further!

For returned orders, please note that we will issue a full refund for your order once it is received and confirmed to be undeliverable. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience!

 

What should I do if my order hasn't been delivered yet?

We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 5-7 business days. If shipping internationally, shipping may take 10-21 business days. Please note that business days do not include weekends or holidays! We recommend reaching out to the postal service and/or your local post office for more information on the status of your order.

If your order has exceeded typical shipping times, please contact our Customer Care team by clicking HERE with your order number and tracking information so that we may assist you further. 

 

Can I have my order delivered to a PO Box address?

Yes! We do deliver to PO Boxes.

 

Do you ship to APO addresses?

Yes! Please follow these rules or your package might not make it!

  1. Write out the service member’s full name in the name field. Be sure to include their Unit as well on Address Line 1.
  2. The city field will need to be one of the following abbreviations set forth by the Military:
    • APO: Army Post Office
    • FPO: Fleet Post Office
  3. The Region field for your order needs to be assigned a “state code,” which is categorized by the following abbreviations:
    • AA: Armed Forces Central and South Americas (Armed Forces Americas)
    • AP: Armed Forces Pacific
    • AE: Armed Forces Europe (including-Canada, Middle East, and Africa)
  4. Set the country as the United States, as these addresses are considered part of the U.S.  

  

I'm an international customer, will my package be charged custom fees?

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value. These fees are not included in your Shopstyr order and/or shipping total. Shopstyr assumes no responsibility for duties incurred on discounted, promotional or give away items. All fees must be paid by the parcel recipient.

    I'm an international customer and my order's tracking shows that it has reached my country, but there has been no movement since then!

    We are super excited for you to receive your order, but please be patient! International orders may take up to 21 business days to be delivered.

    It is often helpful to refer to your local courier's online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your USPS generated tracking number.

    If 21 full business days pass and you do not receive your order, please contact our Customer Care team by clicking HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.

     

    I'm an international customer and my order's tracking still shows that my package is in the U.S. after several days.

    We are super excited for you to receive your order, but please be patient! Typically international orders do get delivered within 21 business days, however your package may be delayed by customs, or may simply be missing a scan.

    If 21 full business days pass and you do not receive your order, please contact our Customer Care team by clicking HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.

     

    I'm an international customer and my order's tracking number is not showing any recent updates!

    We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.

    Please note that international orders typically take 10 to 21 full business days to be delivered. Business days do not include weekends, or holidays.

    In the meantime here are some things that might help you locate your package:

    If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your postal service generated tracking number.

    If tracking indicates that your package is still in the US, or is currently in transit, please be patient! Typically international orders do get delivered within 21 business days, however your package may be delayed by customs, or may simply be missing a scan.

    Whatever the case may be, we recommend full communication with your customs office as this is the most likely place for packages to go missing.

    If you have waited the full 21 business days and still have not received your order, please contact our Customer Care team by clicking HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.