Returns & Refunds
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase, order number and several clear photos
We only replace items if they are defective or damaged due to our error. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Returning your item
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
I received broken item(s) in my order.
Oh no! Your package must have had an extra bumpy ride! Please contact our Customer Care team by clicking HERE within 10 days of delivery with your order number, the names of the broken items, and several clear photos or a video of the damaged items. We will get back to you asap!
I am missing item(s) in my order.
Oh no! Please contact our Customer Care team by clicking HERE within 10 days of delivery with your order number and a list of the missing items. Please make sure to include several clear photos of the items you did receive. We will get back to you asap!
I received a defective item.
So sorry for the issue! Please contact our customer care team by clicking HERE within 10 days of delivery with your order number, names of defective items, several clear photos or a video. We will get back to you asap!
I received my package and have a problem!
Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. We will gladly assist you with any issues with your order. Please contact our Customer Care team by clicking HERE within 10 days of delivery so that we may help you further. Please note that you will be required to provide clear photos of your items in order for our team to best assist you.
I received a package, but it wasn't my order.
We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking HERE with your order number and several clear pictures of the products you did receive. Please note that all order issues must be reported within 10 days of delivery. We’ll get your order sent out asap!
The postal service says my package is undeliverable. What happens now?
Oh no! If your package is determined to be undeliverable by the postal service, it will be returned to us. Once we physically receive your package and confirm that it was undeliverable, we will issue a full refund for your order. You will be notified when this happens! Unfortunately, we are unable to reship orders that are returned to us.
What happens if your package was returned to us by the postal service?
We’re so sorry to hear that your item(s) are coming back to us! Unfortunately, we are unable to reship a package that is determined to be undeliverable by the postal service. We are also unable to provide more detailed information as to why your order was returned by the postal service.
You can use your tracking number to estimate when your package will return to us. We will issue a refund once we physically receive your order and confirm that your package was undeliverable. If you would like to purchase the same items, you will need to place another order. We apologize for any inconvenience this may cause!
When will I receive my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days. Please contact the card-issuing bank with questions about when the refund will be posted to your account. If you haven't received a credit yet, here's what to do: Contact the bank/credit care company. It may take some time before the refund is posted.
I was refunded my order, but I need the funds returned to a different account!
So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.
Can I get a refund if the price has changed since I ordered it?
Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!
Can I cancel my order after I've placed it?
Yes! Cancellations must be made ASAP within 3 hours of purchase. Please contact our Customer Care team by clicking HERE with your order number and the reason you wish to cancel you order. We send items for processing the very same day that they are made. If your request is received after 3 hours of purchasing, we cannot make changes to it. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.