Where is Shopstyr located?
Shopstyr is located in Naples, Florida
How can I get in touch with your customer care team?
Business Hours: M-F 9:00AM - 6:00PM(ET)
I emailed your customer care team. When should I expect a response?
We aim to respond to e-mails within 1 business day. Please note that this time-frame may be extended during holidays.
I need to change the shipping address for my order, but my order has shipped!
So sorry for the issue! We are unable to change your shipping address once your order has shipped. If your package returns to us due to an incorrect address, it will be cancelled and refunded; you will be notified if this happens.
Can I change the shipping address for my order?
We will be happy to change the shipping address for you order! Please contact our Customer Care team by clicking HERE with your order number and the updated address ASAP within 3 hours of purchase. We send items for processing the very same day that they are made. If your request is received after 3 hours of purchasing, we cannot make changes to it. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
Can I change the billing address for my order?
Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!
Can I change the email address associated with my order?
Yes! Please email our Customer Care team by clicking HERE with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address.
Can I modify my order after I placed it?
Yes! Modified orders must be made ASAP within 3 hours of purchase. Please contact our Customer Care team by clicking HERE with your order number and which items you would like to modify. We send items for processing the very same day that they are made. If your request is received after 3 hours of purchasing, we cannot make changes to it. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
Can I cancel my order after I've placed it?
Yes! Cancellations must be made ASAP within 3 hours of purchase. Please contact our Customer Care team by clicking HERE with your order number and the reason you wish to cancel you order. We send items for processing the very same day that they are made. If your request is received after 3 hours of purchasing, we cannot make changes to it. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
I received a package, but it wasn't my order.
We’re so sorry for the mix up with your order! Please contact our Customer Care team by clicking HERE with your order number and several clear pictures of the products you did receive. Please note that all order issues must be reported within 10 days of delivery. We’ll get YOUR order sent out asap!
Do I have to create a Shopstyr account to shop with you?
An account is not required in order to shop from our site! But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. You can also save your shipping information for a quicker checkout experience!
I do not have a Shopstyr account. How can I view my order status?
Unfortunately, you must be logged into an account when placing your order to be able to view the status of your order. Not to worry, though! All order updates, including confirmation and shipping emails, will be sent to the email address used to place to the order.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal and Apple Payments
How do I use PayPal to pay for my order?
Once you are prompted to enter your payment information during checkout, please select the PayPal option, shown below:
You will be redirected to PayPal to complete your order at this time.
Will I be charged international bank fees? (International orders only)
When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees!
Are there any exchange rates? (International orders only)
All of our transactions are based in US Dollars. Our payment gateway may charge you a transaction fee if we are accepting the funds into our international account. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
It looks like you charged me twice for my order. Help!
If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.
PRODUCTS & STOCK
The product I want is out of stock! When will it be available again?
Oh no! Please sign up for our newsletter to be the first to hear about any restocks.
Do you offer a wholesale discount for bulk buying?
So sorry! Unfortunately we do not currently sell wholesale nor do we authorize the resell of our products. Thank you for your interest!
Do you have a phone number I can contact?
We currently don't have a phone number for Customer Care inquiries, but we recommend reading through this FAQ page to find answers to your questions/concerns. If you can't find what you are looking for or need help regarding your order, our Customer Care team will be happy to assist you! Please submit a request via our webform by clicking HERE or email us at email@example.com
Delayed order confirmation emails.
Confirmation emails are typically received shortly after an order is placed. If you do not receive your confirmation email right away, don't fret! Your confirmation email may experience a delay if your order was placed during a period of high order volume. If you have not received your confirmation email within 24 hours after your order is placed, please contact our Customer Care team by clicking HERE so that we may assist you further!
How can I unsubscribe to your emails/newsletters?
You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list! If you change your mind later, you can still subscribe to our newsletters by joining on our website or contacting Customer Care team by clicking HERE.
I'm not receiving any emails or newsletters from Shopstyr.
Whether you're trying to find the status of your order or if you're trying to catch those last minute deals, being in the loop is super important! Check out these tips to make sure you're receiving all of our emails.
-Your Email (gmail, yahoo, etc) may be marking our emails as Junk or Spam mail. To stop this from happening, please add 'firstname.lastname@example.org' to your email address book.
-Make sure you typed in the correct email address when you signed up with us. Our Customer Care team can double check this information for you!
-During the checkout process, did you click the text box next to 'Subscribe to our Newsletter'? If you didn't, this may be why!
I'm having trouble signing into my account.
If you received a message that says "invalid login credentials", this means your email address/password wasn't recognized by our system. No worries! We can totally fix this!
-Double check to see if you're using the same email address and password you registered with.
-If you can't remember your password, click on the "forgotten password" link. It will ask for your email address and we'll send you an email with a link that will let you create a new password.
-If you're still experiencing issues, contact our Customer Care team! Please provide screenshots of the error message you're receiving.
I'd like to close my account with Shopstyr, how do I do this?
Oh no, we're sorry to see you go! You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list!